Shipping & Returns

Shipping & Returns

When can I expect my order?

The processing time depends on several things: whether your order is complete, (Did you enter the personalization info in full, at checkout?and when you place your order.

Here’s what you can expect:

Estimated delivery time on WEEKLY shipment option:

Please allow 7-10 business days from when you place your order for your first of the four packages to arrive, though it may arrive sooner.  The additional three packages are shipped out on a consecutive weekly basis.

Estimated delivery time on SINGLE shipment option: 

Please allow 7-10 business days from when you place your order for it to arrive.

Note: Delivery times may vary during USPS holiday schedules. 

Where do you ship?

We ship to the U.S. only.

What is the shipping cost?

Shipping is FREE! Hooray!!

Can I get my order expedited?

If you need your Touring Teddy in a hurry, email us at, to discuss expediting your order.

What is your return policy?

We have a 60-day, no-questions-asked return or exchange policy. If you aren’t satisfied, we can set you up with a full refund or an exchange within 60 days of receipt. Additionally, we have a one-year, no-tear guarantee on our teddies, and will replace a torn teddy bear within that time. Gift card purchases are non-refundable.

(Note: Refunds will be credited to the original payment method.)

How do I set up a return or exchange? 

Email us at so we can get started on the return or exchange process. We’d love to hear your feedback too.



Your satisfaction is of the utmost importance.
Please feel free to Contact Us for any reason at all.
We will do our beary best to make you happy. Fur-real! 


P.S. Be sure to check out our * White Paw Service