Shipping & Returns

Shipping & Returns

Touring Teddies is a month-long educational gift experience, consisting of 4 Fun-Filled Personalized Packages. We ship the four packages WEEKLY for four consecutive weeks, OR, you may choose to have them shipped as a SINGLE all-in-one combined shipment, for you to present to your child at your convenience.
 

Here’s what you can expect:

Please allow 3 - 5 days for processing your order. 

The processing time depends on several things: whether your order is complete, (Did you enter the personalization info in full, at checkout?and when you place your order.

Estimated delivery time:

When ordering using the WEEKLY shipping option, the first of the four packages ships 2 - 5 days after receiving your order, allowing time for personalization and processing. The additional three packages will ship out 2 - 5 days after receiving your order.

When ordering using the SINGLE shipping option, your entire 'all-in-one' shipment ships out 2 - 5 days after receiving your order. We recommend spacing them a week apart, however with this option the parent sets the pace of Touring Teddy's adventure.

Note: Delivery times may vary during holiday schedules.  

Need your Touring Teddy asap? Contact Us to arrange it!  

Where do you ship?

We ship to the U.S. only.

What is your return policy?

We have a 90-day, no-questions-asked return or exchange policy. If you aren’t satisfied, simply return your Touring Teddies Gift (the four packages) within 90 days of receipt, and we will set you up with a complete refund.

Additionally, we have a one-year, no-tear guarantee on our teddies, and will replace a torn teddy bear within that time. Gift card purchases are non-refundable.

Note: Refunds will be credited to the original payment method.

How do I set up a return or exchange? 

Email us at info@touringteddies.com so we can get started on the return or exchange process immediately. 

 

 

Your satisfaction is of the utmost importance.
Please feel free to Contact Us for any reason at all.
We will do our best to make you beary happy!

 

P.S. Be sure to check out our * White Paw Service